Delete your SweetWonder account

Delete the account in the app

1. Open SweetWonder on your phone.
2. Go to Settings.
3. Scroll to the bottom and tap Delete account.
4. Confirm when you are asked to. If you signed in with an email and password, you will be asked for your password once, to prove the phone is yours.

Deletion requires an internet connection and a recent sign-in confirmation. The app first requests erasure of private server records and revokes shared access and push registrations, then clears its local records, including milestone photos, and deletes the sign-in account. A separate email is not required when this succeeds. If an error appears, follow the message or contact support; do not assume deletion completed.

Request deletion by email

If you cannot access the app or cannot complete deletion, you can request account and data deletion by email instead. This is an alternative, not a required second step after in-app deletion.

You will get a reply confirming it is done. This is handled within 30 days of the request.

You can send that email whether or not you completed step 1 — including if you have already uninstalled the app.

Request account deletion

This opens your email app. Your request is sent only when you send the email.

What is deleted

• Your account: email address, account identifier and display name.
• Your babies: name, sex and date of birth.
• Everything you tracked: sleep, feeds, nappies, awake time, temperature, growth measurements, milestones, medicines, vaccinations, nappy supply counts, appointments and your sleep plan.
• Your pregnancy records: due date, antenatal visits, contractions, your own weight and blood pressure readings, hospital bag and birth plan lists.
• Pumping sessions and your milk stash.
• Your mood check-ins.
• Your conversations with the AI assistant, and the count of how many questions you asked.
• Your family-sharing membership, so shared babies stop appearing for you.
• Everything held on the phone itself, including milestone photos, which are only ever stored on your own device and are never uploaded.
• Your consultation requests, questionnaire answers, private personal-health cloud copy and push registrations linked to the account.

What is kept, and for how long

• Shared baby records remain available to the other caregivers. Your membership ends. Removing a shared baby from your account removes your access; it does not erase the diary for everyone.
• Apple or Google retain their purchase records. Our server retains store transaction proof and account bindings needed to verify purchases and prevent reuse; these do not contain baby diary entries. Deleting your account does not cancel a store subscription: manage or cancel it in App Store or Google Play subscription settings.
• Copies exported to another person, device backups and provider backups are separate from the active app database. They may persist under the recipient's or provider's retention settings; we do not promise a fixed backup-erasure deadline here.
• Minimal technical identifiers recording that an account was erased are retained to reject stale credentials and prevent deleted data from being uploaded again. They do not retain the deleted diary. Contact support for questions about retained records.

Deleting one thing instead of everything

You can delete individual entries or photos without deleting your account. Removing a shared baby ends your access while other caregivers keep theirs. Changes reach your own other devices when they next synchronise.

Questions

Write to [email protected]. Under the GDPR you may also ask for a copy of your data before deleting it, and you have the right to complain to your national data protection authority; in Bulgaria that is the Commission for Personal Data Protection.